About Shopping with us

Ordering

How do I order items? 

1. Select your item(s).
2. Type in the quantity you require. Choose any other options available e.g. colour, size
3. Click the 'Add>' button
   You will then proceed to Your Shopcart
4. On this page you will see your order as it stands, you may then either click the 'Place Order>' button  or  'Go Back to Shopping>'
5. If you wish to delete items from your Shopcart, click on the 'Remove' box then click the 'Update Shopcart>' button
6. Once you have all your items in your Shopcart, click on 'Place Order>'
7. A details page will appear where you will be required to fill in your 'Contact Details' and 'Delivery Details' to enable your order to be processed successfully.
   The 'Delivery Date' will allow you to select the next possible courier delivery date.
   Click on the 'Send Order>' button
8. A Thank You page confirming your order process will appear and an 'Order Confirmation' email will be sent to you, giving you your order number and order information. Please note all orders are subject to availability.
   
   Your completed order will be sent straight to DIY Events so availability of items can be checked and the shipping and bond costs can be calculated.  

Within 2 working days you will receive an 'Order Update' email from DIY Events outlining the shiping and bond costs and a request for payment.  This email will also have our hire Terms & Conditions document attached. Once you have read and accepted the terms and conditions, proceed with the following steps to complete your transaction.

For Credit Card Payments

1. Click on the 'Secure Payment By Credit Card>' button within your Order Update email.
2. Agree to the 'DIY Events Terms and Conditions' and click 'Go to Secure Payment>' button.
3. The National Bank Buy Point page will appear.  Click on the logo for the credit card you will be paying with. (Mastercard or Visa Only)
4. Enter your Credit Card Details.  Click on the 'Pay>' button.
   Please note: The payment process is secure and safe
5. You will see an approval page from the bank and then be sent back to the DIY Events web page confirming payment has been received.  A GST Reciept will be included in your delivery.

And that's it! Once payment is recieved your order is fully confirmed and will be sent to you on the requested date.
Should you have any concerns with your order or our order process please contact us.

For Account Holders

1. Click on the 'Order Confirmation Page>' button within your Order Update email.
2. Agree to the 'DIY Events Terms and Conditions' and click 'Confirm Order>' button.
3. You will see the DIY Events web page confirming order has been processed successfully.

And that's it! Once your confirmation is recieved your order is fully confirmed and will be sent to you on the requested date. Your company will then be invoiced as per your account terms with DIY Events.
Should you have any concerns with your order or our order process please contact us.

• Can I order by phone or fax?
  Yes you can.
  Gather the relevant product information from the website, ensure you have the correct name, price, quantity and any other available options such as colour or size.
  Telephone or fax us with the information including your contact details, delivery address and date required and we will confirm your order within 24hours.(see How to order above).
  Again you will be able to purchase or hire using your credit card. 
  
• How secure is the website?
  DIY Events, like any eCommerce company has to collect a certain amount of information in order to get your purchases to you.  DIY Events uses Paystation, a fully secured eCommerce transit process with the highest industry standards for financial transactions and data storage.  Any information provided by visitors will not be disclosed to third parties. 

Prices

• What are the prices?
  Each item is priced in New Zealand dollars, and includes GST.
  Freight will be calculated upon DIY Events receiving the order.
  The price list is effective as from June 2005.  Prices are subject to change without notice, at which point you will be notified upon ordering.
  Goods will not be sent and/or concidered confirmed until payment is made in full.
  
• What is the Bond?
  A refundable bond is required as security against any lost or damaged hire items.  It will be refunded back to your credit card within 2 working days of DIY Events recieving the hire items back in the same condition as when they were sent.  
  The bond which is 15% of the hire value, or a minimum of $50.00, will be charged on hire items and paid before goods are sent.
  If items are lost or damaged the bond will be kept and items will be charged at replacement cost.  See Lost or Damaged Items further down the page.
  If you have not recieved your bond back, please contact DiY Events and we will action immediately.
  
• How do I pay?
  Payment can be made by credit card, we accept MasterCard or Visa.
  We recommend that payment with your credit card is the safest and fastest option.
  Credit card details are forwarded directly to the bank and not kept by DIY Events.
  
  If you are a frequent user and wish to setup an account please contact us - ideas@diyevents.co.nz or phone 07 348 4045.
  Account holders require a purchase order number and client name to secure an order and an invoice will be issued monthly. If you are a frequent user and wish to setup an account please contact us - ideas@diyevents.co.nz or phone 07 348 4045
  
• Cancellation
  More than 14 days notice prior to hire will recieve a full refund of payments made, but will be charged a $45.00 administration fee.
  Less than 14 days notice will recieve a refund of 1/2 (half) of the transaction value.

Freight

• Do I have to pay freight?
  Freight will be calculated upon DIY Events receiving your order.
  Freight is dependant on size and weight and where it is going.  In order to give you the lowest freight cost it will be calculated for each order.  
  Freight will be priced on a return journey so you pay one freight cost. 
  Freight is at week day rates only it does not include Saturday or Sunday delivery or rural delivery.
  
  Estimated There and Back Freight Costs - costs depend on items ordered and their ease for packaging.

Please note that the above table includes return freight back to us and are guidelines only.

• When will the goods arrive?
  Where possible goods will arrive the day prior to the event although this will depend on the courier company, natural disasters and other unforseen events.
  Goods are to be returned the first working day after the event.
  
• How do I send the goods back?
  Simply peel off your address labels and underneath will be DIY Events address.  The courier stickers will be enclosed in your order.
  Re-pack the items back in the boxes appropriately, the same as when they arrived to avoid damages, stick the return courier tickets on the apropriate boxes.
  Seal it and send it. 
  Phone the courier on the next working day to organise the pick up.

Hire period/late returns

• A hire period is deemed 1 event, per day.  You will receive the goods the day before the event and should pack them and send the goods back the next working day.  Please do not send goods back on a Saturday or Sunday. 
• In the event of  Monday being a public holiday then the goods should be sent back on the Tuesday.
• Late returns, that is failure to return goods within the contracted time period. Any period over three (3) working days and within one week will be charged at 50% of the total hire cost.  
  Anything over and above this is charged at double the total hire cost. 
• DIY Events must be notified immediately of any late returns or changes to the hire of our goods.

Quality assurance

• All products are guaranteed to be of the highest quality.  If by chance you have found items to be faulty notify DIY Events immediately and the hire will cease from the time such notification is received and DIY Events to find the items faulty.
• Goods must be returned to DIY Events in the same condition as they were when you received them.
• Please note – colours on computer screens vary.  Every effort is made to ensure accuracy of all descriptions, images and other information displayed but the customer must acknowledge that it is information only.
• All work listed on the website is subject to New Zealand and International copyright and intellectual property rights laws.  This means the work listed remains the property of DIY Events until the point of hire.  It also means it is illegal to download images for anything other than personal use.
• Any questions and comments about any of our products or services please contact DIY Events.

Set up crew

• We are able to provide a specialist crew to install and breakdown all items.  However we believe that all items are user friendly and the instructions provided are adequate enough.  Charges for this service are on a ‘per event’ basis.  Please email or phone for more details.
• Should you be looking for more enhanced ideas and specialist services in the event industry, we recommend Event Impressions. http://www.eventimpressions.co.nz/

Lost or damaged items

• What do I do if I loose any items?
  All lost or damaged items will be charged at replacement cost.  You will be notified via our damages and shortages report and have a seven (7) day period to settle your account.
  
• What do I do if I have damaged any items?
  All damaged items will be charged at replacement cost.  You will be notified via our damages and shortages report and have a seven (7) day period to settle your account.
  In relation to linen, should we be able to remove stains you will not be charged replacement costs however you may be liable for additional specialist cleaning costs.
  

• We advise the following to assist in the correct care of linens:
  Do not attempt to wash linen – just send it straight back.
  Mildew:  Please do not pack wet linens in plastic bags as damp warm conditions will lead to mildew within hours.
  Wax:  Candle wax on linen can lead to stains from dyes and/or grease marks.  If additional cleaning is required and as a result the linen cannot be used, charges will be made to the customer.
  Cigarette Burns:  All burns deem the cloth damaged and replacement charges will apply.